This Privacy Policy explains how Modern Bio, LLC (“Modern Bio,” “we,” “us,” or “our”) collects, uses, shares, and protects personal information when you visit our website or purchase research products from us. It applies to all visitors and customers interacting with the Modern Bio site and services.
1. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, in the products and services we offer, or in applicable law. When we make material changes we will update the “Last updated” date above and, where appropriate, provide additional notice. Your continued use of the site after an update constitutes acceptance of the revised policy.
2. Information You Provide to Us
We collect personal information you provide directly when you place an order, create an account, contact support, or otherwise communicate with us. This may include your name, shipping and billing addresses, email address, phone number (if provided), order history, payment information (handled through our payment processors), and any messages or research-related information you choose to share with us.
3. Information We Collect Automatically
When you interact with our site, we automatically collect certain technical information through cookies, log files, and similar technologies. This may include your IP address, device and browser type, operating system, referring URLs, pages viewed, interactions with site features, and the date and time of your visit. We use this information to operate and improve the site, measure traffic, prevent fraud, and personalize your experience.
4. Information We Receive from Third Parties
We may receive information about you from third parties that help us operate our business. This includes payment processors (for transaction verification), shipping carriers (for delivery updates), analytics and advertising platforms (for aggregate usage data), and fraud-prevention services. We do not sell personal information to third parties for their own marketing purposes.
5. How We Use Your Information
We use the information we collect to: process and fulfill your orders; communicate with you about your account, orders, and customer support inquiries; send marketing communications where you have opted in; operate, maintain, and improve our site and services; detect and prevent fraud, abuse, and security incidents; comply with legal obligations; and exercise or defend legal rights.
6. Text Messages and SMS
If you opt in to receive text messages from Modern Bio, we may send order updates, shipping notifications, and, where you have separately consented, occasional promotional messages. Message and data rates may apply, and message frequency varies. You can opt out at any time by replying STOP to any text message, and you can reply HELP for assistance. Opting out of marketing messages will not affect transactional messages related to orders you have placed.
7. Cookies and Similar Technologies
We use cookies and similar technologies to keep you signed in, remember your cart contents, measure how the site is used, and support marketing efforts. You can control cookies through your browser settings, including blocking or deleting them, though disabling some cookies may affect site functionality. Where required by law, we will request your consent before placing non-essential cookies.
8. How We Share Information
We share personal information only as needed to operate our business or as required by law. This includes service providers and processors who help us with payments, shipping, analytics, email and SMS delivery, customer support, hosting, and security; authorities or other parties when we believe disclosure is necessary to comply with law, enforce our Terms, or protect the rights, property, or safety of Modern Bio or others; and successors in connection with a merger, acquisition, or asset sale. Our service providers are contractually limited to using personal information for the purposes we specify.
9. Children’s Privacy
Our site and products are intended exclusively for adults aged 21 or older. We do not knowingly collect personal information from anyone under 16. If you believe a minor has provided us with personal information, please contact us and we will take appropriate steps to delete it.
10. Data Security and Retention
We maintain administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, or alteration. No method of transmission or storage is perfectly secure, however, and we cannot guarantee absolute security. We retain personal information for as long as necessary to provide our services, comply with legal, accounting, or reporting requirements, resolve disputes, and enforce our agreements.
11. Your Privacy Rights
Depending on where you live, you may have rights regarding your personal information, including the right to access, correct, delete, or receive a copy of your data; the right to restrict or object to certain processing; the right to withdraw consent where processing is based on consent; and the right to opt out of the sale or sharing of personal information for targeted advertising (we do not sell personal information). To exercise any of these rights, contact us at the address below. We will respond within the time frames required by applicable law. If you believe we have not adequately addressed your request, you may have the right to appeal or to file a complaint with the data-protection authority in your jurisdiction.
12. International Users
Modern Bio operates from the United States, and personal information we collect may be processed in the United States or other countries where our service providers operate. Where required, we rely on appropriate transfer mechanisms, such as Standard Contractual Clauses, to protect personal information transferred internationally.
13. Contact
Questions about this Privacy Policy or requests to exercise your privacy rights can be sent to support@trymodernbio.com.